Billing FAQs
Your monthly cable bill gives you a listing of your current charges, payments and credits, as well as special messages regarding service.
- ★ How do I pay my bill?
- What is the Payment Convenience Fee?
- What is the Internet Infrastructure Fee?
- Do you have a guide to understand the Wave bill?
- Where do I mail my payment?
- When do I get billed?
- When is my payment due?
- Does Wave offer a paperless billing option?
- I already pay for local TV channels, so what are local TV Stations’ Fees?
- What is the Expanded Content Pass-thru fee?
- Is there a senior discount?
- Is there a discount for referring another customer?
- Can I put my services on hold?
- How do I change the name on my account?
- Am I under a contract with Wave?
- How do I cancel my Wave service?
- What is "home networking service"?
- What if I miss the payment due date, or do not pay the full amount due?
- Why isn't my latest payment reflected on my new billing statement?
- What does it mean when my bill statement has been pro-rated?
- What are franchise fees and taxes?
- What is the balance forward item on my bill?
- How is my monthly fee charged?
- How is service billed?
- What information is on my monthly bill statement?