General
Service Issues
Scheduling & Appointments
Moving FAQs
- How long will it take for me to receive any refunds from closing the service?
- May I leave the equipment for the new resident?
- How can I return my Wave equipment?
- I'm moving outside Wave's service area, do I need to return my equipment?
- Will someone need to be home in order for my services to be disconnected?
- I'm moving outside Wave's service area, will I pay a fee for cancelling services?
Copyright Infringement
- *How do I respond to a copyright infringement notice?
- Could someone else be accessing my network/computer to download illegal material?
- Do I still need to reply to a Notice if I don’t find the file on my computer?
- Has Wave invaded my privacy? Does Wave know what else is on my personal computer?
- How do I find the file in question on my computer?
- I don’t recognize the title of the material listed as infringed. Is it a movie, a game, or something else?