General

Service Issues

• ★ Help, My Service Is Out!
• What do I do when my service is out?
• What do I do when a tree has knocked down my line?
• Why do my internet speeds vary?

Scheduling & Appointments

• I submitted a web order online and have not received a response. Is my order scheduled?
• How can I schedule an appointment with a field technician?

Moving FAQs

• How long will it take for me to receive any refunds from closing the service?
• May I leave the equipment for the new resident?
• How can I return my Wave equipment?
• I'm moving outside Wave's service area, do I need to return my equipment?
• Will someone need to be home in order for my services to be disconnected?
• I'm moving outside Wave's service area, will I pay a fee for cancelling services?

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Copyright Infringement

• *How do I respond to a copyright infringement notice?
• Could someone else be accessing my network/computer to download illegal material?
• Do I still need to reply to a Notice if I don’t find the file on my computer?
• Has Wave invaded my privacy? Does Wave know what else is on my personal computer?
• How do I find the file in question on my computer?
• I don’t recognize the title of the material listed as infringed. Is it a movie, a game, or something else?

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