This fee covers one-time payments made directly with a Wave representative by phone. This fee does not apply to payments made online, via auto-pay, in stores, by mail, or through the automated phone system. Making a payment online is easy, just visit wavehome.com/pay for more information.
We have many convenient, automated payment options available that do not require manual processing by a live agent over the phone. If you still prefer speaking directly with an agent to process your payment, you can continue to do so, there will just be a convenience fee associated with that transaction.