During a power outage
Wave Home Phone service is delivered via packet technology, and unlike an internet phone service we use our own fiber-optic connection and a dedicated private network to ensure the highest quality service. It relies on a telephony modem to work, and that modem requires power to operate. If you lose power in your home, then your phone service requires a backup power source to function. While this rarely impacts our customers, we want to make sure you know how to stay prepared if this situation should ever arise.
Wave offers a battery back-up solution for your use in case of a power outage. For most modems, this battery costs $39.95 and provides eight hours talk time and twelve hours standby. To order a back-up battery, please call Wave at 1-866-928-3123.
If you have your own back-up power supply, such as a generator, then you can use this power source to run your telephony modem during an outage.
We also recommend having at least one telephone receiver in your home that does not require an external power source (does not plug into an electrical outlet) or make sure you have a battery back-up, or secondary power source, for your telephone receiver as well.
Wave Home Phone, like all Wave services, also requires that our facilities maintain power. To that end, all of our key facilities have automatic back-up generators, and we have our own back-up power supplies at most other levels throughout our systems, as well as contingency plans in place to minimize the likelihood of an outage. In the unlikely event that the Wave facility that supplies service to your home loses power, then your phone service will not work, even if you have power at your location.
If you have an emergency alert system that uses your landline phone, such as Life Alert, that system will not work if your Home Phone service is not working. We encourage you to have a charged battery backup or another secondary power source available to maintain your phone service in the case of a power outage to your home— as well as alternative methods of communication, such as a cellular phone for emergency situations.
Call us at 1-866-928-3123 if you have any questions.