Are you missing channels? If your TV connects directly to the wall outlet through a coaxial cable, rather than to a piece of cable equipment, you may need to run a “Channel Scan” or “Autotune” on your TV. This will detect all available channels, including QAM or “in between” channels available digitally (e.g. “12-2” or “67.4”). If you notice a poor signal or are unable to view these channels, follow these steps to try and address the problem.
- Press the “Menu” button on your television or TV remote control.
- Select the “Channel Scan” or “Autotune” feature in your television’s menu.
- Depending on the make and model of your television set, this option may fall under “Settings,” “Channels,” “Tools,” or other similar categories. Consult your owner’s manual to find exactly how to reach this feature.
- Don’t be alarmed if this process takes a while to finish. Depending on your television set and how many channels are available, it can take up to 10 minutes to complete.
- Once the channel scan is complete, use your remote control to select the channel(s) you want to view either with the “Up” or “Down” arrows or by typing in the channel number.
- If there is still a problem with the channel, or it is not present, you may need to call us at 1-866-928-3123 for further assistance.