What can I do if my TiVo won't work?

If you are experiencing issues with your TiVo, there are a few things to keep in mind:

The TiVo needs a working internet connection. If you are having any issues with your internet services, this could cause problems with many of the TiVo's functions including the guide, streaming services, and over-the-top apps like Netflix or YouTube.

If your internet is having issues, refer to our internet troubleshooting section. If your internet is working, here are a few things to try with your TiVo:

  • Unplug the power cord from your TiVo and check the COAX cable that leads from your cable outlet on your wall, to the back of your cable box - it is a thick round cable with metal ends. This is the cable that brings the signal to the cable box. This cable needs to be tight on the back of the box, and on the wall outlet or splitter. Once you've confirmed the COAX cable is tight, plug the TiVo back in.
  • The TiVo takes about 4-5 minutes to start up after it's been power cycled. After it's started up, using your remote navigate to TiVo Central by pressing the button shaped like the mascot at the top center.
  • From TiVo Central, navigate to Settings and Messages at the bottom, then Settings, and from Setting navigate to Network. From here, select the top option that says "Connect to TiVo Service." Allow this connection to run. You can watch live television and recordings while it's running.
  • If you are still experiencing issues with your TiVo after it's been connected to the TiVo service, please call our 24/7 technical support line for further assistance at 1-866-928-3123.