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Why do my internet speeds vary?

When using the internet, it’s normal to notice varying speeds from one site to another, or even on different pages within one site. When you request information from a website, there are many paths it must cross before the information appears on your computer screen, and that information can only travel as fast as the slowest connection along the way.

A cable modem or network cannot make a website go any faster-only the owner of individual sites can control them. The speed can be affected either within or outside of the Wave network. For example, a person logging on to a shopping website on Cyber Monday after Thanksgiving will experience slower speeds on a shopping website due to much higher internet traffic. Since these types of factors can affect your access to individual websites, we cannot guarantee the same connection speed in every online interaction. To help eliminate these inconsistencies while testing the speed of your internet connection, Wave provides a speed test designed to test your connection within our network. Many performance issues can be addressed simply by shutting down background internet programs and bypassing additional network equipment.

Speed variations can also be due to a variety of factors, including network traffic, the number of people conducting the test simultaneously, or any number of hardware and/or software capabilities or limitations of the computer, modem, or router. However, if you consistently receive poor performance, we can have a technician examine the connection in your home.