We do not interfere with our customers’ service or limit its performance. Instead, we ask that customers who contribute far more to network congestion also contribute a bit more to the cost of managing and upgrading those networks.
If you exceed the included data transfer amount within the calendar month, you will be charged an additional data transfer fee. The fee is $5 for the first 1-25 GB over the usage amount included with your service level, and $5 more for each additional 1-25 GB over that.
For example, if the data transfer amount included with your account is 100 GB, and your use during the calendar month is 142 GB, then your Data Transfer Fee for that month will be $10.
If you are regularly incurring data transfer fees, you may want to consider moving another Internet plan with a higher data transfer allotment, or increasing your monthly allotment with either a double data or unlimited data plan. Call us at 1-866-928-3123 to learn more about these options.
You can view your data transfer activity and sign up for email alert notifications online with Wave’s Internet Account Manager.
If your internet service is for a business or telecommuting from a home office, please contact our Small Business Solutions team at 1-888-202-9820 or visit our Wave Business Solutions website to find out about higher capacity, business-class products available to you.