We do not interfere with our customers’ service or limit its performance. Instead, we ask that customers who contribute far more to network congestion also contribute a bit more to the cost of managing and upgrading those networks.
If you exceed the included data transfer amount within the calendar month, you will be charged an additional data transfer fee. The fee is $5 for the first 1-25 GB over the usage amount included with your service level, and $5 more for each additional 1-25 GB over that.
For example, if the data transfer amount included with your account is 100 GB, and your use during the calendar month is 142 GB, then your Data Transfer Fee for that month will be $10.
If you are regularly incurring data transfer fees, you may want to consider moving to High Speed 55 or above, which have a higher data transfer allotment, or increasing your monthly allotment by subscribing to Allotment Upgrades at a reduced rate of $10/month per 100 GB block.
For example, if the data transfer amount included with your account is 300 GB, and your use during the calendar month is 387 GB, then your Data Transfer Fee for that month would be $20. Or, you could subscribe to a Usage Allotment Upgrade for only $10/month to increase your allotment to 400 GB.
If your internet service is for a business or telecommuting from a home office, please contact our Small Business Solutions team at 1-888-202-9820 or visit ourWave Business Solutions website to find out about higher capacity, business-class products available to you.