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Tips for Using a Home Network

When you connect to the internet with Wave Broadband, you have the ability to connect as many computers as you can fit on a network in your home. You can do this by either purchasing a router for your home or subscribing to Wave’s Home Networking Service.

If you decide to buy a router, it is fairly easy to set up a Local Area Network (LAN) in your home, using the instructions that come with your router. However, you will want to be aware of several factors when doing so:

  • Our network automatically assigns all information using DHCP. If your router is configured to use DHCP, with all information such as IP Address and DNS Servers simply left blank, it should be able to get online once the modem and router successfully negotiate their connections.
  • The Wave Broadband network only supports a single connection to the cable modem. If you connect a router to the ethernet port on the modem, you cannot use the USB port on the modem to connect another computer. Once you create a home LAN using a router, you will need to connect all the computers to the router if you wish to have them get online.
  • The cable modem and router have a memory that will keep track of any equipment plugged into them. If you swap one piece of equipment for another, you will want to disconnect the power cords to the modem and router for at least 30 seconds, so a new connection can be negotiated.
  • Your router will assign local IP addresses to all computers that connect to it, which will be different from the IP assigned to the router by the modem. If you are using software that requires your computer to be assigned the correct IP of the internet connection, you will need to bypass the router and connect the computer directly to the modem.
  • If you encounter performance issues connecting through the router, you will want to eliminate the router as a possible source of the problem. Connect one computer directly to the cable modem, and disconnect the power cord from the modem for at least 30 seconds to reset the connection. Wave Broadband will only accept the results of performance tests which have been run from a computer connected directly to the modem.
  • Your router will come with a built-in firewall. If you encounter any issues which could be caused by a firewall, such as being unable to connect with one piece of software when other internet connections work, you should test the connection without the router, to eliminate the router’s firewall as a source of the problem.
  • If you encounter performance issues using the router, but not when you bypass the router, you can check to see if there is a firmware update available for that router. The website of the router manufacturer should have information about any updates available for your router.
  • If you have any problems connecting any computers or other equipment to your LAN, the manufacturer of the router should have technical support available through their website, and many manufacturers have telephone support as well. Wave Broadband can only provide technical support for your cable modem and the connection into that modem. You will want to contact the support department for the router regarding any issues with your home network.
  • You may choose to purchase a wireless router. If so, you can have some computers connect by ethernet to the router and other computers establish a wireless connection. To ensure that your modem and wireless router do not produce radio interference, you will want to make sure your modem, wireless router, and any other radio devices such as a cordless phone or cordless phone base station, are at least 6 to 12 inches away from one another. If your wireless router and cordless phone interfere with each other, you can also try changing broadcast channels on one or both of the devices. Also be aware that it is possible to encounter performance issues over a wireless connection that do not affect ethernet connections. Wave Broadband cannot provide support for any wireless connection that was not installed by a Wave technician.