Windows XP

If your modem is connected to the internet, but your computer is not getting online, you should check the network settings on your computer.

  1. Go to the Start Menu, then select Control Panel.
  2. If the Control Panel window reads Pick a category, click Switch toClassic View.
  3. Double-click on the Network Connections icon.
  4. Right click on Local Area Connection and select Properties. Make sure you are on the General tab.
  5. In the list of “This connection uses the following items:”, selectInternet Protocol (TCP/IP) and click the Properties button.
  6. Select Obtain an IP address automatically and Obtain DNS server address automatically. Click OK.
  7. Close the “Local Area Connection Properties” window by clicking theOK button.