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Windows 7

If your modem is connected to the internet, but your computer is not getting online, you should check the network settings on your computer.

  1. Click the Start button and select Control Panel.
  2. Click on the Network and Internet icon.
  3. Click on the Network and Sharing Center icon.
  4. Click on the Local Area Connection link.
  5. On the Local Area Connection Status window that appears, click theProperties button.
  6. In the list of network components, select Internet Protocol Version 4 (TCP/IPv4) and click the Properties button.
  7. Select Obtain an IP address automatically and Obtain DNS server address automatically.
  8. Click the OK button.
  9. Click the Close button on Local Area Connection Properties.
  10. Click the Close button on Local Area Connection Status.