You may need to restart your TiVo DVR or your TiVo Mini* as a troubleshooting step.
Note: The restarting process can take 10 – 15 minutes.
To restart the TiVo DVR or your TiVo Mini, go to TiVo Central screen and selectSettings & Messages, then Help. Choose Restart or reset system, then Restart the TiVo Box. As a safety measure, press the THUMBS DOWN button three times, then press the ENTER button.
Note: If you cannot access the TiVo menus, you can restart the TiVo DVR or your TiVo Mini by unplugging the power cord, waiting 15 seconds, and plugging it back in.
When the restart process is complete, a TiVo welcome video may begin playing automatically. Press the TiVo button to bypass this video and go directly to the TiVo Central screen.