What if my TV says "no signal?"

If your TV says "no signal" and you don't have a cable box, try the following:

  1. Note which channels are having the issue and if on more than one TV.
  2. Check the connection from the wall to the TV to make sure the connection is snug and to ensure any splitters or VCR’s are bypassed.
  3. Disconnect the coaxial cable from the wall to the TV all the way and reconnect them.
  4. Bypass any splitters or VCR’s between the wall and the TV.
  5. If you are still experiencing an issue, please contact our Technical Support at 1-866-928-3123.

If your TV says "no signal" and you do have a cable box, take the steps below:

  1. Note which channels are having the issue and if on more than one TV.
  2. Make sure that the box affected has adequate space for air flow and ventilation; there should be a minimum of 2 inches to either side, 2 inches above with nothing sitting on the cable box, and 3-4 inches behind the box.
  3. Check the connection from the wall to the cable box, and from the cable box to the TV, to make sure the connections are snug and ensure any splitters or VCR’s are bypassed.
  4. Disconnect the coaxial cable from the wall to the cable box and from the cable box to the TV all the way and reconnect it.
  5. If your TV needs to be on channel 3 or 4, make sure it is on the right channel.
  6. Check the input by pressing the Input or Source button on the remote that came with the TV and cycling through the list on the remote that came with the TV.
  7. Bypass the cable box and connect the coaxial cable from the wall to the TV.
  8. If you are still experiencing an issue, please contact our Technical Support at 1-866-928-3123.