How do I factory reset my router?
Caution : factory resetting the router or gateway will clear all of your wireless network information as well as the login information for the configuration screen. If you are having issues getting online, please do not factory reset your router and try the steps on this page instead.
If you are having issues logging into your wireless configuration, you can factory reset your router. This can be done by finding the "reset" button on the back or bottom of the router and pressing it down with a small nonmetallic object for about 15-20 seconds.
Once you have reset your router to factory defaults, you will need to set your network information back up from scratch. Any changes to router settings should be done on a computer that is able to get online, wired into the router using an Ethernet cord. On said computer, open your internet browser of choice. The steps beyond this point will vary depending on your router model:
- Cisco-Linksys Routers
In the address bar at the top left of your browser, enter "192.168.1.1" and hit enter or press "go". You will be prompted to log in. Enter the word "admin" for both the user name, and password. The username and password are case sensitive and need to be all in lower-case letters.
Click on "Wireless" to set up your network.
You will need to select "Manual" from the radio selection at the top. Network mode should be "Mixed" and security mode should be "WPA2 Personal". You can set up your Network Name (SSID) and Passphrase to your liking.
Older models will have a separate section to enter the security mode and passphrase underneath "Wireless Security".
After you've made the necessary changes, click "Save Settings" or "Apply". Refer to the screen shots below for reference, and to see which best matches the model you use.
Linksys Smart WiFi
- Arris Gateway
In the address bar at the top left of your browser, enter "192.168.0.1" and hit enter or press "go". You will be prompted to log in. Enter "admin" as the user name. For the password, the default is either to leave it blank, or to use the word "password". The username and password are case sensitive and need to be all in lower-case letters.
The first section you are taken to is "Basic Setup", where you will need to enter the following settings:
Make sure "Enable Wireless" is checked, set the security mode to "WPA/WPA2-PSK" and your encryption algorithm to "TKIP/AES". You can enter a Wireless Network Name (SSID) and Pre-Shared Key (Password) of your liking.
Once you've made the necessary changes, click "Apply" at the bottom.
- Motorola Gateway
In the address bar at the top left of your browser, enter "192.168.0.1" and hit enter or press "go". You will be prompted to log in. Enter "admin" as the user name, and "motorola" as the password. The username and password are case sensitive and need to be all in lower-case letters.
Once you're logged in click on "Wireless" from the top menu, then on "Primary Network" from the left-hand menu.
Here you will need to make sure the Primary Network, WPA-PSK and WPA2-PSK are enabled. The WPA/WPA2 Encryption should be set to TKIP/AES. Enter the Network Name (SSID) and Pre-Shared Key (password) of your liking. When you've finished making these changes, click "Apply" at the bottom.
After you've factory reset your Archer router, instead of going to an unprotected network, the Archer router will go to a pre-set protected network. You can find the Network Name and Password on the bottom of your Archer router near the barcode:
If you prefer to set up a custom network with your own name and password, you will need to log into the user interface. In the address bar at the top left of your browser, enter "tplinklogin.net" and press enter or click Go.
(If that does not work, the alternative login IP is 192.168.0.1) When prompted for the user name and password, enter "admin" as both. The username and password are case sensitive and need to be all in lower-case letters.
Once you are logged in, on the left-hand menu there are two options for Wireless: 2.4 and 5.0 GHz. You will need to set up both the 2.4 and 5.0 GHz networks. First click on Wireless 2.4 GHz, then click on Wireless Settings. Set the region to United States, mode to "Mixed", and enable "SSID Broadcast". Enter the Wireless Network Name (SSID) of your liking, then click "Save" at the bottom.
Click on "Wireless Security" beneath Wireless 2.4 GHz. Select the radio button by WPA/WPA2-Personal. From the drop down menus, change the Encryption to "TKIP", then enter the password of your liking in the line that says "PSK Password". Click Save.
Repeat the above steps for Wireless 5.0 GHz to set up your 5.0GHz network.
If you are having any issues logging into or using your wireless configuration, please call our 24/7 technical support line for further assistance at 1-866-928-3123.