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How do I troubleshoot cable issues if I don't have a cable box?

If you are experiencing issues with missing channels or snowy pictures on your TV set but don't have a cable box, here are a few things you can try:

  • Please check the COAX cable that leads from your cable outlet on your wall, to the back of your television - it is a thick round cable with metal ends. This is the cable that brings the signal to the TV. This cable needs to be tight on the back of the television, and on the wall outlet or splitter.
  • On your television set, or on your television remote, locate a button that is labeled "Source" or "Input". Press this button to cycle through your television's input options and confirm that your TV is set to an input option that indicates a cable connection (may be labeled "cable" or "ant").
  • If you are still having issues with your cable reception, please call our 24/7 technical support line for further assistance at 1-866-928-3123.

Please bear in mind that many of our service areas underwent a "digital upgrade", meaning most channels which were available without a cable box now require an internal or external digital converter to work.

Many newer TV sets have built-in digital converters that decode these channels. After a power outage, or a channel change, you may lose some of your channels. You will need to run what is called a "channel scan" to get your channels back. This can be accessed through your television's menu. If you have trouble finding your channel scan, contact your television manufacturer.

If you would like to check the current lineup for your area and see which channels are digital only, you can do so by typing in your zip code on our channel lineup page.