Follow

Troubleshooting

If you cannot see a picture on your TV:

  • Make sure your TV is turned on.
  • Make sure the connectors on the cables between your Roku player and your TV or home theater receiver are pushed in all the way.
  • Make sure the video input on your TV or home theater receiver is set to match the output (usually HDMI or composite video) used with the Roku player. Most TVs have an Input button on the remote control to change video inputs.
  • Make sure the power cable for the Roku player is connected snugly to the Roku player on one end and to a working power source on the other end. If the Roku player is powered, the status light on the front of the unit will be on.
  • If you are using HDMI with a home theater receiver, make sure the HDMI cable from your Roku player is connected to an HDMI-in port on your receiver and the HDMI cable from an HDMI-out port on your receiver is connected to your TV.

If you cannot connect to your wireless home network during guided setup:

  • If you are not getting 3 or more signal-strength bars above your wireless network, adjust the location of your Roku player and/or wireless router.
  • Make sure there are no obstructions, like cement walls, between your Roku player and your wireless router.
  • Make sure you select “Wireless” and not “Wired” on the “Network connection selection” screen.
  • Make sure you select the correct wireless router name on the “Choose wireless network” screen.
  • Make sure you input the correct password, if your network is security-enabled (password is case sensitive).
  • If you have turned off SSID broadcasting on your wireless router, you can add your network by selecting “Add network” from the “Select wireless network” screen.
  • You can use a WiFi scanner app from your Droid phone to see if the channel you are using is clear, you may need to switch the channels on the router if another router is trying to use the same channel.
  • If you are still unable to get online reboot the router.

If you can’t hear sound:

  • Make sure the connectors on the cables between your Roku player and your TV or home theater receiver are pushed in all the way.
  • Make sure the volume on your TV or home theater receiver is turned up and isn’t on mute.
  • If you connected your Roku player to a home theater receiver, make sure you receiver is turned on.
  • Make sure the input on your TV or home theater receiver matches the output (HDMI or analog audio) used with your Roku player.

If the Roku remote control isn’t functioning:

  • Try moving closer to your Roku player.
  • Make sure the batteries are working and inserted properly.
  • Make sure your remote is paired with the Roku player.
  • If the status light on the front of your Roku player flashes once each time you press a remote button, the problem is not with the remote.