Mac OSX, 10.1.5 or later

If your modem is connected to the internet, but your computer is not getting online, you should check the network preferences on your computer:

  1. Click on the System Preferences icon in the System Dock, or click on the Apple Menu and select System Preferences.
  2. In the System Preferences window, click on the Network icon.
  3. In the Network Preferences window, click on the Locations menu and select Automatic.
  4. Click on the Show menu and select Built-In Ethernet.
  5. Click on the Configure menu and select Using DHCP.
  6. Make sure all other fields are black and click the Apply Now button.
  7. Close the Network Preferences window.