Windows 8 and 8.1

If the modem is connected to the internet, but your computer is not getting online, you should check the network settings on your computer.

  1. Move the cursor to the lower left hand corner of the screen to get theStart button to appear. For Windows 8.1 the Start start button will be present.
  2. Right click on the Start button to get into the computer settings menu.
  3. Click Control Panel.
  4. Click on the Network and Internet icon.
  5. Click on the Network and Sharing Center icon.
  6. Click on Network that the computer is connected to, located at the top right, next to connections.

  7. Choose Properties.
  8. Double left click on Internet Protocol Version 4 (TCP/IPv4).
  9. Make sure Obtain an IP address automatically and Obtain DNS server address automatically are selected, and if not, select both of them.
  10. Click the OK button.
  11. Click the Close button on the Connection Properties.
  12. Click the Close button on the Connection Status.