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My TV has a blank / black screen.

If your TV has a blank or black screen, and you don't have a cable box, you can try the following to fix the issue:

  1. Note which channels are having the issue and if on more than one TV.
  2. Make sure the remote control has a clear line-of-sight to the TV.
  3. Make sure the TV is on by pressing the TV then Power button on the remote that came with the TV.
  4. Check the input by pressing the Input or Source button on the remote that came with the TV and cycling through the list.
  5. Check the connection from the wall to the TV to make sure the connection is snug and ensure any splitters or VCR’s are bypassed.
  6. If you are still experiencing an issue, please contact our Technical Support at 1-866-928-3123.

If you do have a cable box, try these steps to fix your TV's picture:

  1. Note which channels are having the issue and if on more than one TV.
  2. Make sure the remote control has a clear line-of-sight to the TV and cable box.
  3. Make sure the TV is on by pressing the TV then Power button on the remote that came with the TV.
  4. Make sure the cable box is on by pressing the remote press CBL or Cable button then power.
  5. If your TV needs to be on channel 3 or 4, make sure it is on the right channel.
  6. Check the input by pressing the Input or Source button on the remote that came with the TV and cycling through the list.
  7. Make sure that the box affected has adequate space for air flow and ventilation; there should be a minimum of 2 inches to either side, 2 inches above with nothing sitting on the cable box, and 3-4 inches behind the box.
  8. Check the connection from the wall to the cable box and from the cable box to the TV to make sure the connections are snug and ensure any splitters or VCR’s are bypassed.
  9. If you are still experiencing an issue, please contact our Technical Support at 1-866-928-3123.