The best way to report spammy, abusive, or solicitious e-mails is by visiting www.wavebroadband.com/about-wave/contact-us/email-abuse-form and sending us the headers of the message in the form. Headers are strings of information in the message settings that allow us to track down the sending computer and block it. Spammers often just change addresses when blocked only by their email address, this process allows us to shut down all sending traffic from the offending computer.
Upon receiving these forms for spam messages with similar headers, we can use the header information to adjust our filters and combat new bouts of spam.
For any questions or further assistance, you can contact our 24/7 technical support line at 1-866-928-3123.