What are data allotments?

All Wave internet plans include a data allotment (also called data transfer or bandwidth quotas) with each internet package.

Your data usage allotment is not a cap - we do not want to limit your use of our internet service. Instead, if you exceed your monthly data usage allotment, we may assess a nominal Data Transfer Fee for usage beyond the amount included with your account. These usage fees contribute to our overall plan for proactive network management and optimization. 

Wave allocates data transfer bandwidth to each internet service account, and assesses a nominal fee for usage beyond that amount.  Customers who use more, pay a bit more.  This keeps prices down for the majority of our customers and increases fairness on our shared network. 

 

Here are the data allotments for current internet packages:

Package

Data Quota

High Speed 10 and 50 

  100 GB

High Speed 100

  400 GB

High Speed 250

  500 GB

High Speed 500

  1 TB

Gig Speed

Unlimited*

* After 2 TB of usage, Wave may slow data speeds for network management. 

Overage charges: If you exceed the included data transfer amount within the calendar month, you will be charged a data transfer fee of $5 for each 25 GB. 

Data plans: There are double data and unlimited data plans you can select to meet your needs each month that can help avoid monthly overage fees. Call us at 1-866-928-3123 for more information.

Manage your usage: You can view your data transfer activity and sign up for email alert notifications online in the Internet Account Manager.

 

Here are some things to keep in mind when considering your data usage:

  • Data transfer usage includes both downstream/download and upstream/upload activity.
  • All devices in your home that utilize your internet connection, including laptops, desktops, voice assistants, smart devices, gaming consoles or handheld devices, count towards your data transfer activity.
  • Internet activity is managed at a household level. This means if you have multiple internet users in your home, each person’s data usage is added together to measure the total amount of activity each month.  
  • If you use a wireless router in conjunction with your internet service and that connection is not properly secured, other users outside your household could be using the connection, adding to your data transfer usage.
  • It's possible for viruses or malware on your computer to cause activity that would add to your data transfer usage. Properly installed and regularly updated virus software should protect you from this possibility, in most cases.

 

If you feel like your internet activity does not match with the information above, but you are receiving data overages, see if one of these issues is affecting your usage:

  • Is your wireless network secured? If you are not sure and you have a Wave router call our technical support department at any time at 1-866-928-3123. If you purchased your own router, contact the manufacturer for assistance.
  • Do you have any automatic updates that happen regularly on your computer that require download/upload activity? If you are not sure, you can speak with a local computer support center, or contact your computer manufacturer.