The first step in troubleshooting is to reset the equipment. In most cases, this will solve any issues. And we make it easy — all you need to do is follow the steps below:
- Call 1-866-928-3123
- If asked if you are current Wave customer, press 1
- When prompted, press 1 for Technical Support
- When prompted, press 1 for Equipment Reset
- When prompted, press 1 for Video Equipment Reset
- Your equipment will be reset automatically — this could take several minutes.
Once complete, check you video equipment to see if that resolved your issue. If not, please call 1-866-928-3123 again to speak with our Technical Support group. They will guide you through more advanced troubleshooting and help resolve your issue.